Terms of booking
Loch Stroan in the Galloway forest




Terms of booking


These are our usual Terms and Conditions but during the Covid-19 pandemic we have had to make some changes which may be found at the end of this page.


Please read the following terms and conditions carefully as, by completing your booking, you will be deemed to have accepted them.  We recommend that you consider taking out travel insurance to cover your stay.


Bookings

Bookings will be confirmed by us in writing, usually by e-mail; all bookings are provisional until confirmed by us and we have received the deposit.

           

Payment terms and cancellation

Payment may be made by debit or credit card through the online booking system; this is our preferred method.  Payments by BACS is also accepted if necessary.  A non-refundable deposit of £100 will be required at the time of booking.  The balance will be due 6 weeks before your arrival date. 


If the booking is made less than 6 weeks before the arrival date, full payment will be due at the time of booking.


Please note that the deposit is non-refundable unless we have to cancel the booking due to circumstances beyond our control.  In the unlikely event that we have to cancel, any payment you have already made to us will be refunded and you will have no further claim against us.


If you should need to cancel, please let us know as soon as possible.  A cancellation made by telephone must be confirmed in writing, preferably by e-mail to enquiries@43laighisle.uk, before any refund can be made.  If cancelled after full payment has been received but less than 14 days before the arrival date, an administration charge of £55 will be deducted from any refund due to you.  No refund will be made if you cancel, or simply fail to arrive, on or after the start date you have booked.


Included in the tariff

Prices include electricity, bedlinen and towels but please bring your own towels for use on the beach.  An exception to this is if you are travelling to Scotland by 'plane, in which case please let us know at the time of booking if you require beach towels and we will arrange to provide some.


Arrival and departure times


Access to the chalet on arrival is usually any time from 3:30 p.m. and we ask that you leave by 10:30 a.m. on the day of departure.  However, occasionally it may be possible for you to arrive earlier or depart later.  If it helps you, please do ask about this.   


No smoking or pets

Please note that we do not allow smoking or pets in the chalet.


Adults only

Please note that the chalet is available for adults only.


Occupancy

The number of people occupying the chalet must not exceed that stated in the booking.  Sub-letting is not permitted.


Please tell us immediately about any issue or problem which you notice on arrival, or anything that arises during your stay.  We reserve the right to have access to the property at any reasonable time to resolve any issues or should we have cause to believe there is

a problem.


Any breakage, loss or damage may incur a charge to you, although we would not normally ask for payment for minor accidental damage and breakage (e.g. of a glass

or plate.)


Please leave the chalet in a clean and tidy condition.


You will understand that no activity may be undertaken at the property which is illegal,

or may cause damage, unreasonable noise, anti-social behaviour or disturbance

to others.


We cannot accept responsibility or liability for injury or illness sustained by any guest or anyone invited onto the property by them, nor for loss of or damage to vehicles or effects brought on to the property.


Caravans

Please be aware that caravans are not allowed anywhere on the Laigh Isle site, should you be combining a stay here with a caravanning trip.


Wi-Fi and mobile phones

Please bear in mind that the chalet has no internet connection nor landline telephone and mobile reception in the Machars is patchy.  It is usually possible to pick up a Vodafone signal by the window in the double bedroom and 4G, EE and BT-Fon are also usually accessible in the Isle but we cannot be held responsible if no network is available.

 

We understand that Wi-Fi is available nearby for customers at both St Ninian's Hall and the Steam Packet Inn at the harbour but please check with them.  Wi-Fi is also available at various other hospitality venues in the area.  We cannot be held responsible for any change, or failure, in the provision of Wi-Fi by these venues.


Covid-19 Pandemic Arrangements


We are looking forward to welcoming holiday-makers back to our chalet.  Because of the Covid-19 pandemic we have had to make some changes to our terms and conditions. 

In order to protect our visitors, and our cleaning staff, there will be a 3 day gap between visitors leaving and the next visitors arriving.


Deposits and Rental Charges


The deposit is usually not returnable but these are not normal times. 


1.  If we cancel for any reason, apart from a lockdown or Covid-19 pandemic related restrictions imposed by the Westminster or any UK devolved government, we will refund all your deposit and any rental charges paid.


2.  If we, or you, cancel because of lockdown or Covid-19 pandemic related restrictions imposed by the Westminster or any UK devolved government, you can transfer the deposit and any rental charges paid to a booking at a later date (see 4 below for details), OR if you prefer we will refund your deposit and any rental charges paid, less a £55 administration fee, to you.


3.  If you cancel because of Covid-19 contracted by yourself or a very close family member, you can transfer the deposit and any rental charges paid to a booking at a later date (see 4 below for details), OR we will refund your deposit and any rental charges paid, less a £55 administration fee, to you.


4.  If you decide to change your booking to a later date, the new booking must be within 12 months of the original holiday dates. If your original booking was in low season and the new booking is in high season you will need to pay the difference in price. If your original booking was in high season and the new booking is in low season, we will refund you the difference in price. 


Please contact us if you are unable to keep the booking to discuss your situation and the options.






     





View of the sea from outside the chalet
Cliffs near the Isle
Three ponies at Sorbie